Clearing the cache files
If you're using an Apple Mac computer ( OS 10.15 or above ), please follow these steps:
1) From the Finder's top bar please press on Go then Home.
2) Kindly press on (command + shift + period) on your keyboard until you will see a greyed-out folder ".cricut-design-space" (make sure you're scrolling up or down after pressing to see if it appeared below or above)
3) Kindly drag the greyed-out design space folder to the trash.
4) You'll also find another greyed-out folder called Library (it needs to be greyed out as there are 2 folders with the name library). Open it, please.
5) Kindly open the folder Caches
6) Kindly search for 2 folders that start with the name (com.cricut.design...) and darg both to the trash.
7) Kindly empty your Trash from the Finder